Privacy Policy

Last Updated: August 31, 2026

WheelAround Rentals, Inc. (“WheelAround Rentals,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, rental services, reservation services, and other services we offer.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a reservation, rent mobility equipment, contact us, or otherwise interact with WheelAround Rentals.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

WheelAround Rentals, Inc. provides mobility equipment rental services throughout the District of Columbia Metro (DMV) area and surrounding locations, including Washington, D.C., Maryland, Baltimore, and Northern Virginia.

Our rental services include:

• Electric scooters
• Manual wheelchairs
• Power wheelchairs
• Knee walkers
• Other mobility assistance equipment

Business Address:
11705 Berry Rd, Suite 301-9
Waldorf, MD 20602
United States

Phone: +1 (800) 395-4459 / +1 (202) 367-9965

Email: info@wheelaroundrentals.com

2. Information We Collect

Depending on how you interact with us, we may collect information that identifies or relates to you.

Information You Provide

When you make a reservation, contact us, request information, or use our services, we may collect:

• Full name
• Email address
• Telephone number
• Billing and payment-related information
• Delivery address
• Hotel name and address
• Reservation dates and times
• Equipment requested or rented
• Information submitted through contact or reservation forms
• Information provided during customer service communications

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Website interactions
• Approximate location derived from your IP address
• Other technical information necessary for website operation and security

3. How We Use Your Information

We may use information we collect to:

• Process and manage equipment reservations
• Provide rental and delivery services
• Confirm reservations
• Communicate with customers
• Process payments
• Coordinate hotel, residence, or other deliveries
• Respond to questions and support requests
• Improve our website and services
• Maintain website security
• Prevent fraud and unauthorized activity
• Maintain business and transaction records
• Comply with applicable laws and legal obligations
• Send service-related communications
• Send marketing communications where permitted by law

4. Reservation and Rental Information

When you reserve or rent mobility equipment from WheelAround Rentals, we use the information you provide to fulfill your reservation and provide the requested service.

Relevant information may be shared with service providers that assist us with payment processing, reservations, customer communications, delivery, or other services necessary to complete your rental.

We seek to limit such sharing to information reasonably necessary for the applicable purpose.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

WheelAround Rentals does not intend to store complete payment card information on its own systems unless specifically required and lawfully permitted.

Payment providers may collect and process payment information according to their own privacy policies and terms.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage, improve performance, and maintain security.

Cookies may be used to:

• Remember user preferences
• Support reservation functionality
• Support shopping or checkout functionality
• Analyze website traffic
• Improve website performance
• Help detect fraudulent activity
• Support marketing activities where applicable

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Analytics and Third-Party Services

We may use third-party service providers to operate, analyze, secure, or improve our website and services.

These providers may collect information about your device, browser, website activity, or interactions with our website.

Such providers may include:

• Website analytics providers
• Payment processors
• Hosting providers
• Email and communication providers
• Reservation and booking providers
• Website security providers
• Marketing and advertising providers

Third-party providers may process information according to their own privacy policies.

8. How We Share Information

We may disclose personal information when reasonably necessary to operate our business and provide our services.

Information may be shared with:

• Payment processors
• Website hosting providers
• Reservation and booking service providers
• Delivery and logistics providers
• Customer communication providers
• Analytics providers
• Professional advisers and service providers
• Government authorities or law enforcement when legally required
• Other parties when necessary to protect our rights, property, customers, or business

We do not sell your personal information for monetary consideration.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Complete transactions
• Maintain business records
• Respond to customer inquiries
• Resolve disputes
• Prevent fraud and security incidents
• Comply with legal, accounting, tax, and regulatory requirements

When information is no longer reasonably necessary, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.

11. Your Privacy Choices

Depending on applicable law and your location, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your information is collected and used
• Opt out of certain marketing communications
• Exercise other privacy rights provided by applicable law

We may need to verify your identity before completing certain requests.

12. Marketing Communications

If we send promotional emails or other marketing communications, you may unsubscribe by following the instructions included in the communication.

Even if you opt out of marketing communications, we may continue to send necessary service-related communications, including reservation confirmations, rental information, payment notices, and important service updates.

13. Children’s Privacy

Our website and services are intended for a general audience and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, hotels, or other external websites.

WheelAround Rentals is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

15. Social Media

WheelAround Rentals may maintain social media accounts or provide links to social media platforms.

Interactions with our social media pages may be governed by the privacy policies and terms of the respective platforms.

Information you voluntarily post publicly may be visible to others.

16. U.S. State Privacy Rights

Certain U.S. states provide residents with specific privacy rights concerning their personal information.

Depending on your state of residence and applicable law, you may have rights relating to access, correction, deletion, portability, or opting out of certain uses or disclosures of personal information.

WheelAround Rentals will process valid privacy requests in accordance with applicable law.

17. California Privacy Rights

If California privacy laws apply to you, you may have additional rights concerning your personal information.

Depending on applicable law, these rights may include requesting information about the categories of personal information collected, the purposes for which information is used, and requesting access to, correction of, or deletion of certain information.

We do not sell personal information for monetary consideration.

To submit a privacy request:

Email: info@wheelaroundrentals.com
Phone: +1 (800) 395-4459

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

WheelAround Rentals, Inc.

11705 Berry Rd, Suite 301-9
Waldorf, MD 20602
United States

Phone:
+1 (800) 395-4459
+1 (202) 367-9965

Email: info@wheelaroundrentals.com